Customer Service/Office Assistant

Office Assistant

Qualifications / Experience

Job Duties:

 

Answer phone/intercom at front door/transfer calls coming in to personnel

Open mail daily/deliver to personnel/

Order office supplies

Weekly Employee Clock Hour Report- track hours worked/white cards; calculate payroll report

Daily tracking of shipping log/tons shipped per day

Invoicing of all sand sales- mail/ email and/ or scan

Back up- Rail Road billing, scheduling truck orders as they come in, sending paper work out to Plant 2 .

Daily filing of customer ASN's/BOL's

Accounts Payable/Receivable

Data entry- customer changes/updates

Assist/ answer/ resolve concerns in a friendly and professional way

 

o TAKE ORDER AND PROCESS

o SCHEDULE WITH TRUCKER AS REQUIRED

o MAINTAIN ORDER LOG

  • FAX COPY OF TRUCK SCHEDULE FOR FOLLOWING DAY TO PLANT 2
  • COMMUNICATE WITH PLANTS AS NEEDED THROUGHOUT DAY

CUSTOMERS SHIPPED VIA RAIL

o PROCESS ORDERS AS THEY COME IN

o SCHEDULE RAIL CARS

  • IN AND OUT OF TOWN
  • IN AND OUT OF PLANT(S)

o BILL CARS WITH RAIL BILLING SYSTEM - RAIL CONNECT

o INVOICE SHIPMENTS TO CUSTOMERS THRU QUICK BOOKS

o MAINTAIN CUSTOMER SAND ANALYSIS LOG/FILING

COMMUNICATE CUSTOMER/SHIPPING RELATED ISSUES AS NEEDED DAILY

SORT AND DISTRIBUTE DAILY PAPERWORK FROM BOTH PLANTS

MAINTAIN CUSTOMER FILES

CONTACT AND WORK WITH CUSTOMERS ON PAST DUE ACCOUNTS

ASSIST DARRELL WITH PRICING, QUOTES AND SUPPORT AS NEEDED

ASSIST ANNETTE WITH BILLING AS NEEDED INCLUDING UPDATING CUSTOMER PRICING

INFORMATION

MAINTAIN AND UPDATE SALES TAX EXEMPTION FILES

FACILITATE FORMS, PAPERWORK, ETC. AS NEEDED TO ASSIST FOREMEN AT BOTH PLANTS

. ~

 

 

HUMAN RESOURCES

MAINTAIN PERSONNEL FILES

MANAGE VACATION SCHEDULES FOR BOTH PLANTS AND OFFICE

TRACK EMPLOYEES FOR EVALUATIONS, INSURANCE, ETC. AS NEEDED

COMMUNICATE WITH JON RHOADES, STEVE SMITH, DAVID TERPSMA, BOB CHANDONNET, ETC.

AS REQUIRED REGARDING EMPLOYEE MATIER$ · ·

TYPE AND DISTRIBUTE LAY OFF SCHEDULES FOR BOTH PLANTS

 

MAINTAIN ATIENDANCE FILES

  • •. • • · '

o PROCESS PERFECT ATIENDANCE

o ISSUE WARNINGS

o PREPARE REPRIMAND FORMS

o ASSIST WITH ANY PERSONNEL RELATED FUNCTIONS AS NEEDED

.:.·

FILE QUARTERLY MSHA REPORTS

o ACCIDENT REPORTS WITH WORKMENS COMP CARRIER

o ACCIDENT REPORTS WITH MSHA

MEDICAL INSURANCE

o ASSIST EMPLOYEES WITH ENROLLMENT

o ASSIST EMPLOYEES WITH QUESTIONS

o ASSIST EMPLOYEES WITH CLAIMS WHEN NEEDED

DENTAL PLAN

o RECEIVE AND PROCESS DENTAL CLAIMS.

o DISTRIBUTE CLAIM AND PAYMENT INFORMATION

MISCELLANEOUS

PICK UP INCOMING MAIL FROM POST OFFICE ON MY WAY TO WORK EACH DAY

OFFICE RELATED WORK FOR BOB, DARRELL, ETC. AS NEEDED

o LETTER AND MEMO TYPING

ANSWER PHONE AND FRONT DOOR AS NEEDED

BACK UP FOR ANNETIE

o OPEN AND DISTRIBUTE MAIL

o INVOICING TO CUSTOMERS

Post Date:

4/25/2017

Location

Muskegon, MI

Job Type:

Full Time

Industry:

Manufacturing 

Roles:

Customer Service

Pay Rate:

$20-$25/hr

Apply Now

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Jon Koski

Meet Your Recruiter

Owner Jon Koski has had specialized recruiting experience in the Finance and Accounting industries since 1998. With a Bachelor’s degree in Business Administration, Jon has spent four years in consultative sales and gained experience at key Finance and Accounting recruitment firms. He has held progressive roles at Robert Half International, including Division Director, and was recruited to successful startup company WilliamCharles’ Finance and Accounting division, Financial Edge prior to starting Full Cycle Recruiting in 2007.

Posted in Customer Service.